FAQs

Hopefully all your queries for your ski holiday or summer holiday are answered here. If not, just contact us and we'll get straight back to you.

What is Chalet Cannelle?

Chalet Cannelle is a catered ski chalet in the winter and a bed and breakfast, known in France as a chambre d'hôte, in the summer. The chalet is a 200 year old Abondance farmhouse and cowshed that has been renovated to a contemporary finish, whilst retaining the old charm with the old wood and features. Chalet Cannelle has 5 bedrooms for guests and we live on site so always close by if needed.

What is a catered chalet?

A catered chalet is the name used in Europe to describe accommodation in the mountains, generally with a small number of bedrooms - outside of Europe called a lodge or guesthouse.

Where is Chalet Cannelle?

Chalet Cannelle is located in Châtel, the highest altitude village in the Abondance valley and part of the extensive Portes du Soleil. The chalet is a 90 minute drive from Geneva airport and the closest train stations are Thonon (France) and Aigle (Switzerland).

Why should we choose Chalet Cannelle?

Why not see what our previous guests think? You can read their reviews on our website or on tripadvisor where we are number 1 in our category.

Do you have WiFi?

There is WiFi available for free everywhere in the Chalet and although we are in the mountains, we have a good connection.

Is Chalet Cannelle suitable for children?

It most certainly is. The Owl bedroom is suitable for a family or the Moo bedroom is ideal for children. There is a playroom and a large garden and we provide an early children's dinner. You can find out more here.

Does the chalet have wheelchair access?

We are sorry to say that no, it doesn't. All the bedrooms are accessible via stairs.

Winter Ski Holidays

Who are the hosts and chefs?

Chalet Cannelle is an independently owned catered chalet, run by Andy & Lorraine. Both passionate for the great outdoors, good food and wine and providing you with an amazing holiday. Read more about us.

What sort of food is served

You can find out everything you need to know on our eating page

Do you cater for dietary requirements?

We cater for vegetarians or gluten / dairy free diets with as much attention to details and thought as our regular menu. We just ask that you let us know at the time of booking. We can cater for nut free diets but we do not have a nut free kitchen. For any other dietary requirements, please get in touch with us prior to booking so we can understand your needs.

How do you get to the pistes?

We provide a chauffeur-in / chauffeur-out service to and from a lift of your choice. This means you don't have to start and finish each day of your ski holiday with the same route and there is no waiting for a bus! There are 5 ski lifts to choose from.

Are airport transfers included in the price?

We find that many guests like to either drive from home or hire a car from the airport, so our prices do not include transfers. If you require a transfer we can provide a quote and arrange this service for you at time of booking.

And what about ski equipment?

Ski equipment is not included in the price but we are partnered with an excellent company, SkiHire2U. They provide personal in-house fitting on the evening you arrive and offer a 10% discount when booking with us. For full details for your stay, see our What's Included page.

Does Chalet Cannelle have a hot tub?

Yes it does! The hot tub is in the garden with mountain views. As we are an eco-friendly chalet, we use ozone and not chlorine.

Summer Holidays

What is there to do in Châtel in the Summer?

So much! If you love outdoor activities like walking, swimming and biking, the French Alps are perfect for the summer. Head here to find out more.

Does Chalet Cannelle have a swimming pool?

No, but the local Forme D'O in Châtel has both indoor and outdoor pools with stunning pools and there are also pools in Morgins and Champéry.

Should we hire a car?

A car in the summer isn't essential but there is so much more on offer in the village and nearby areas if you have your own transport.

Is dinner available in the chalet?

We can provide evening catering in the summer for 6 or more people. If your party is fewer, always enquire as we may have other guests that would also like to eat in the chalet.

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