COVID-19 Information

The Covid-19 Pandemic has changed the way we all travel and take our holidays

Cancellation Policy

Please contact us directly for our Covid-19 cancellation details

Safety during your stay

Chalet Cannelle is a spacious chalet for few guests. The space here provides an opportunity for you to enjoy a serviced holiday - with dining and house keeping, without the likelihood of encountering large numbers of people.

There are 3 of us working here, ensuring that all our measures are completed. You will also have the option for your room not to be serviced during your stay if that is preferred.

Your safety at Chalet Cannelle is very important to us and we will undertake a number of precautions during your stay to protect you, other guests and us. Below, you will find the precautions that we are taking during this time:

Before your arrival we will ask if you or any of the party have any symptoms. Unfortunately if you have symptoms, you will not be able to stay at Chalet Cannelle.

Respecting the social distancing guidelines of 1m.

No hand shaking, hugging or 'bissous'' on arrival or departure but you will be greeted with a warm welcome!

Hand sanitiser is available for guest use and we will ask you to use it when entering the chalet.

Face masks are not obligatory in the chalet but they are in some shops and restaurants. We suggest you bring some with you.

The communal bathroom will be closed to guests - we ask that you use the ensuite facilities in your bedroom.

Our cleaning practice has always been very thorough and includes :

  • All linen washed at 60 degrees and ironed at 180 degrees.
  • Cleaning with disinfectant of the bathroom and all hard surfaces within the bedroom.
  • Cleaning cloths are not shared between bedrooms.
  • Hand soap is provided
  • All rooms aired for minimum of 3 hours

    The communal areas will be cleaned twice a day with disinfectant. The tea and coffee facilities will be available in the lounge and we provide disinfectant for you to use before and after it's use.

    There will be no shared guest information available during your stay. We will continue to help you organise your day in the mountains and can provide photocopies of information needed.

    Any objects that must be used by all clients eg keys, door handles, light switches will be cleaned with disinfectant.

    For non sole-occupancy bookings, meals are served in the dining room without self-service. Breakfast times will be staggered and you may be given a set time.

    The kitchen will be strictly closed to guests. There is a fridge and microwave for guests to use on the mezzanine.

    We politely ask that our guests:

    Respect social distancing measures.

    Use the hand sanitiser provided in the hallway as you enter the chalet.

    Regulary wash your hands

    Notify us immediately if showing any symptoms of the Coronavirus and remain isolated in your room until further instructions

  • -